Customer Care

A word on my Customer Care and Values:

I care about you, my work, my community, and our shared planet. My studio life revolves around these fundamentals.  To that end, my materials are sourced to be as earth friendly and sustainable as possible.  Recycling is high on my list, which is evident in innumerable repurposed cashmere sweaters and woolen pants and skirts that line my studio shelves.  My dyes are either natural (animal, vegetable, mineral) or non-toxic.  Dyeing, by the way, is the ultimate in sustainability, I believe.  No longer is a fabric of no use simply because it is the wrong color. It’s a little power trippy, too.

Returns:

Things are pretty straightforward around here.  I love what I do, and I want you to love every piece you purchase.  If something doesn’t suit you, send it back in its original condition within two weeks for a refund, less any shipping costs.  Return postage is your responsibility.

Things You Can’t Return:

Certain Custom Orders(I’ll let you know when we are discussing a commission how this would be handled) and Instant Downloads are non-refundable.  Items listed as Made to Order in my shop are not considered a custom order and ARE returnable.

Shipping:

Shipping calculations may be my nemesis.  I think I have a pretty good system set up here, but I’ll always refund significant overages.  And back to sustainability, I do my best to source earth friendly packaging options and always recycle packing materials as they pass through the studio.

Never hesitate to shoot me a note if you have any questions.

Thanks!

Homemade Butter in a Mixing Bowl with a Wooden Spoon
Why is there a picture of butter on this page? Mostly, because I like butter, but also because it represents for me the ultimate in sustainability for three primary reasons. First, it’s delicious (that sustains me). Second, the cream comes from a farm not far from where I live. This eliminates much of the shipping, trucking, and enormous amounts of packaging compared to commercially produced butter at the grocery store. Third, I support a local farm. There you have it.